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Admin and Customer Service Co-Ordinator

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Our team

A fantastic opportunity exists for a person with an enthusiastic attitude

About Hornsby Electric

Hornsby Electric is a small electrical contracting business based in Mount Colah. We have a fun, vibrant & growing team who value integrity & are renowned for upholding exceptional levels of customer satisfaction.

The benefits

You’ll be part of a welcoming, respectful & supportive team. Our team members are passionate about what they do with a high emphasis on providing exceptional quality service.

You'll enjoy:

  • Work-life balance
  • Joining a well-organised team who share their diverse and comprehensive knowledge
  • A long-term secure position
  • Regular hours
  • Social functions
  • Being part of a progressive local company
  • Local work close to home, shops & transport
  • A supportive owner who values and respects you
  • Upskilling with a fully funded nationally recognised Certificate or Diploma in Business

Your new role

We are seeking an experienced, confident & self-motivated team member to support our professional friendly team. You will be the face and voice of our business, the customer service extraordinaire.

This would be ideal for someone who has experience in customer service within a small trade business &/or electrical industry.

Your main responsibilities will include:

  • Connect, service & build rapport with customers & the team across multiple communication channels including phone, email (Outlook), Facebook & live chat
  • Appointment & resource scheduling using AroFlo
  • Identify customer needs & suggest improvements that could enhance our customer’s experience
  • Create, implement, and maintain systems & procedures

Your other responsibilities may include:

  • Social media campaign management using Facebook Ads Manager
  • Compilation of company report
  • Accounts receivable & debtor management using Xero
  • Ad-hoc administration duties as required

To succeed:

  • You are articulate, punctual & reliable with a cheerful disposition, an excellent telephone manner & a strong work ethic
  • You have excellent written communication with attention to detail
  • You are dedicated with a genuine commitment to exceptional customer service
  • You are well-organised, self-motivated, and result-oriented with an ability to prioritise work
  • You have the ability to work both independently & effectively in a team environment

Experience or skill set that could give you an edge:

  • Sound knowledge of Microsoft Office including Outlook, Word, Excel, OneDrive & SharePoint
  • Recent digital marketing experience utilising WordPress or Facebook Ads Manager
  • Experience using a cloud-based job management software
  • IT or sales experience
  • Working knowledge of an accounting software
  • Certificate IV in Bookkeeping
  • Certificate III or Certificate IV in Business

Any questions?

Any questions? To find out more, call Cassandra on 9477-2550.

Do not miss this fantastic opportunity.

Click APPLY NOW to submit your resume & cover letter.

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